Daylight ******* from Multi Choice

I am extremely dissappointed with bad service that i am getting at Multichoice. I have upgraded to premium package in July and was informed that there is money owing to a region of R416 plus that i need to pay. I did that around 09 July. I lost the original slip where it shows my name and the account number. Their services have been disconnected on Sunday and there is no viewing. I have sent emails and made contact and no answers and no feedback. I have been sent from pillar to post with regards to this problem. I will not pay for this month as i am looking for answers from both parties

I need feedback on where is the money i paid