Daylight *******

On Friday 29th September i went to multichoice office in Newton Park PE. The que was out the door as per usual, my wife previously went and stood in the long line finally when getting to the counter she was told that they cant accept payment from her and i must phone in to dstv as i am the account holder i must speak to the agent to change the package. I phoned on 30th September spoke to agent to cancel the current package they then transferred me to another person who could not hear me on the line and did not bother to call me back after giving them my personal details. This was very annoying and wasted time. I phoned again on 7th October only to be told i owe an outstanding balance R1140. The customer service instore and telephonically is both at its worst non-existant. As a long time customer of 12 years+ i am very dissspointed in the lack of service provided and the astronomically high tarrifs that we are expected to pay but get no assistance when needed.