1 reviews | Active since Mar 2022
Day Ligjh robery
The month of November I noticed that DSTV over charged me and deducted R200 more and I called them and I was told that they charged me for Netflix that I did not even subscribed for. And they never even refunded me.
Again on the 6th of Decembwr they deducted R1122 and I called them immediately and the consultant told me they she willl escalate this ans they will communicate with me via email. I HAVE NOT RECEIVED any feed back from Multichoice. Thr sad part is when I called them I was even told my contract bended in October . And I was not even aware of that. Multichoice did not even call me to ask me if I will still continue wth the contract or not..
On Sunday aibcalled them again and ai was told they can see my request for refund for November and I was told she will male a follow up on tjlhe November issue ans will escalate for the recent debit order.
Why is Multichoice over charging me for something I did not sign for and this is not the first time they do this. This is my ref number they gave me for my last call ***
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Best regards,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we have also escalated for your Netflix to be cancelled on your DStv account.
However, in the meantime please also try to cancel Netflix directly from Netflix using this link https://www.netflix.com/CancelPlan
Should you need futher assistance, please email us at ***
Kind Regards,
DStv: Hello Peter Team
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we have also escalated for your Netflix to be cancelled on your DStv account.
However, in the meantime please also try to cancel Netflix directly from Netflix using this link https://www.netflix.com/CancelPlan
Should you need futher assistance, please email us at ***
Kind Regards,
DStv: Hello Peter Team
Best regards,