DAY LIGHT ROBERY ON STREAMING THAT I DONT USE !!!!

I recently contacted DSTV online to downgrade from compact to family and i was given an amount of R397 hence i paid R400. My dstv was on since the 13th until the 16th. Why was my TV on if im owing ? I am told i have Streaming from where and why . The person that helped me Thobile or Thandiwe did that because it happened on the same when i asked to downgrade my package . Can you de activate that thing because i need to watch my TV as i paid for it , I will never and not pay R800 for dstv and worse part streaming which i dont even use . Can this be sorted otherwise i will cancel DSTV . Call me on *** ASAP and get this resolved because this is day light robery . My customer number ***4