1 reviews | Active since Oct 2022
Day light robery
Had a terrible experience with MultiChoice customer service yesterday. After receiving a promotion message from MultiChoice saying that if I reconnect my compact I get to pay R150 for 3 months. Like a fool I reconnected my compact and was told to pay the difference which was R112 plus the R150 which I did only to find my package being disconnected 3 days ago. When I went in to find out what was happening they could not give me a valid answer what went wrong and the worse part was when I asked them if I could go back to previous package I was told I had to still pay another fee. I feel ******* by MultiChoice and my consumer right has been violated. I went to the police station to lay a complaint and they told me that I should go to the courts. Can you anyone please advise what steps to take next.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Dear Valued Customer
Please be advised that the offer was targeted to disconnected compact customer, as it was a reconnect offer. Your account was not targeted as it was active on the access package and you upgraded to the compact package on the 23/09/2022
We trust that the above is helpful.
Thank you very much for your loyal continuous support, and we would appreciate if you could take part in the email survey to rate the level of service provided. 10 rating being Good Service😉 & 0 rating as Bad Service 😒
When I walked into your Wynberg branch and asked the gentleman who's name I shall not mention at this point to confirm the promotion and check if I really do qualify... He so kindly confirmed the promotion and upgraded my package. So now tell me then who's responsible for this so called mistake that cost me money? Please do let me know so that I may know what steps to take further. Thanks you
Dear Valued Customer
Please be advised that the offer was targeted to disconnected compact customer, as it was a reconnect offer. Your account was not targeted as it was active on the access package and you upgraded to the compact package on the 23/09/2022
We trust that the above is helpful.
Thank you very much for your loyal continuous support, and we would appreciate if you could take part in the email survey to rate the level of service provided. 10 rating being Good Service😉 & 0 rating as Bad Service 😒
When I walked into your Wynberg branch and asked the gentleman who's name I shall not mention at this point to confirm the promotion and check if I really do qualify... He so kindly confirmed the promotion and upgraded my package. So now tell me then who's responsible for this so called mistake that cost me money? Please do let me know so that I may know what steps to take further. Thanks you