Day light *******,Do something!

A year ago my dstv decoder stopped working and the multichoice technicians could not fix it so I had to buy a new decoder. I had just paid my subscription on the old decoder and the technician said the subscription cannot be transferred to another decoder so I lost my money on that one. Today my friends decoder stopped working, the error massage said something about the decoder not being able to read or link card. The technician again could not fix the error or decoder and he told my friend she has to dispose it and get a new decoder, She had just made her subscription at the beginning of the month and was also told they cant transfer the subscription to the new decoder. The technician told her she should have insured her decorder. Really????Insurance is a choice, we already pay a lot of money on subscription so we cant be insure. Now my friend is wondering how she is going to get through to the end of the month with no TV as she cant spend R1600 in a month for dstv subscription only. Its so sad because she needs the entertainment as she is staying alone and she loves her series and shows. The first thing she does with her salary is subscribe for her DSTV. Its her first priority but clearly DSTV does not care about its customers. Please DSTV don't rob people's money.