Day light ******* by Multichoice

<p>I have a refund due from Multichoice where they overcharged me. Which I have been querying (the overcharge) for months eventually they came back to me and confirmed that they actually have been in the wrong. I got feedback on the 02nd of Dec then I requested that the money be paid back to my account. I then followed up on the 07th of Dec to check how far, was advise that they refund process takes 7 - 14 working days to be processed (which I find rediculous since technoligy has evolved so much). Then a few minutes after my call I got an SMS that I need to send them my ID and bank statment for them to process (I wonder when would I have received it if I hadn't followed up). Which I did immediately on the 07th. Then I waited for a response to advise they received my documents or not. I called them on the 08th to confirm if they were received or not I was told they will call me in 24 - 48 hours. So I patiently waited then I followed up today again and I was assisted by a clueless soul who also told me that they need to log a query and will get back to me in 24 - 48 working hours. SERIOULSY!!!! at this rate I seriously doubt that I will ever get my money back. </p>