Day light ******* by DStv (Multichoice)

"Our mission is to deliver VALUE to our customers by making great entertainment more accessible. We find and develop the right mix of content and deliver it to millions of people across Africa – anytime, anywhere".

The irony in your mission statement is that as a customer I feel ****** of my sense of VALUE in your product.

I last subscribed to your services in 2018 and this year i decided to reconnect my services to my surprise there was an outstanding amount of R811.38.

I contacted your call center about this outstanding amount and they told me that it was for my last subscription payment which did not go through. This came as a surprise to me since my account was never on debit order and i always paid cash.

However i did not have proof of payment for my last subscription payment in 2018 so i decided to make payment of the outstanding R811.53 to avoid a back and forth scenario with your call center agents.

I called your call center again after making payment of the outstanding R811.53 to request for my services to be reconnected and i received yet another surprise this time i was told that i need to make payment of another R1072.91 for my services to be reconnected .

I asked why i was supposed to make another payment of R1072.91 on top of the R811.53 that i had already paid and both your call center agent and call center team leader could not give me an answer all i got was that they will escalate the matter to the finance department.

This was an unsatisfactory response for me as it left me with plenty questions some of them being;

How did i end up with an outstanding amount on my account when your service is pre-paid and i never had a debit order on my account ?

How can i owe R811.53 + R1072.91 when there is one decoder on my account which does not have insurance as an extra charge or extra view as an extra charge ?

This is day light ******* and i now know why i had dumped your services for the past two years its because you are an *********** institution that just wants to take money from its customers without giving VALUE or service.