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George M

1 reviews | Active since Aug 2015

28 Jul 2018, 04:38

Day light *******! Beware

In such a volatile economic climate, it's pathetic that multi choice should connive a way to ***** from the poor.

Well, I setup a debit order arrangement for the 15th of each month, it didn't work. Now I'm allowed to upgrade my package anytime, but I can only downgrade on the 15th. I should also pay my premium on the 15th.

Usually, I pay 20% more than the required premium so that my service isn't suspended if there are delays in payment. Sure enough multi choice don't suspend my service but charge me a "reconnection fee" even though they don't reconnect the service which was never suspended in the first place.

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply30 Jul 2018, 09:26
Official

Dear George

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

GM
George M's update01 Aug 2018, 12:12
Reviewer Update
Dear Rupert Apology accepted. Thanks for the recourse. I'm worried that you talk of only one reconnection fee reversal. In truth though, there's been many of these charges, likely from October last year. I had requested my statement from a call centre agent who couldn't help me with the query. I'd appreciate your look into the matter. Regards, George
GM
George M's update01 Aug 2018, 12:12
Reviewer Update
Dear Rupert Apology accepted. Thanks for the recourse. I'm worried that you talk of only one reconnection fee reversal. In truth though, there's been many of these charges, likely from October last year. I had requested my statement from a call centre agent who couldn't help me with the query. I'd appreciate your look into the matter. Regards, George