DAY LIGHT ******* AND TERRIBLE CUSTOMER SERVICE

I received the worst service in my entire life from a consultant by the name REBOTILE THEMANE. Spent an hour on the phone for a problem caused by Multichoice yet i didn't get help till date.<br> <br> I called Multichoice 24/1/15 7.am because i woke up and found my dstv disconnected.<br> <br> REBOTILE THEMANE said she could not help me cos i gave her a wrong password which i have used for over 5 years. I queried her and she put me on hold for over 10 minutes and came back to say she will reset my password. I refused cos i said its the right password and i had called multichoice 3 days ago using the same password.<br> <br> I insisted that my password is the same and she later said the password was correct after delaying me for about 25 minutes already.<br> <br> When i queried why my DSTV was disconnected for the 3rd time she said it was due to an outstanding. I explained to her that i was not in arrears cos i had paid extra R269 on the 21st of December at multichoice office that will carry me till 02/02/15. <br> <br> She put me on hold for another 20 mins & came back and told me they will reverse the re-connection fee.<br> <br> Today my DSTV at home was off this morning but my office is active.<br> <br> Why is that so? This frustrating.