Day light ******* and poor service

Day light ******* is what's happening as I've contacted DSTV many times through email and sms forms to get a new explora decoder, now I'm paying for channels I don't receive and this month yet another channel is closed because I have not yet got a new explora decoder yet I pay for premium subscription. If I don't get contacted by you to resolve this issue I'll go over to Netflix or any available ones. This is the final demand and warning.