bM
bonolo M

1 reviews | Active since Oct 2009

10 Jun 2016, 09:27

Day light *******

<p>To whom it may concern</p> <p>My dstv access acount was reactivated automatically on the 31 May when payment was made as per call centre agent . I explained to the agent that my dish is still not working and she said she doenst believe that my dish is not working since the 31 of May but why would i call if my dish was working ?</p> <p>I called again reporting the same issue and i followed instruction but with no luck . Error message E16 and this is really getting to me . I am not willing to pay for service that is not being provided for from the 31 May till to date . Also if you are failing disconnect this decorder because this is day light robery to me as a customer . I am very unhappy with your service .</p> <p> </p>

0
Replies (5)
DStv (MultiChoice)
DStv (MultiChoice)'s reply11 Jun 2016, 07:09
Official

Dear Miss MB Mashaba

Thank you for taking the time to contact us. We’ve checked your account and confirm that your error was cleared, kindly let us know if your problem is resolve. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.

@DStvcare (twitter)
DStv (Facebook)
DStv forum
www.dstv.com

Regards

Nesta

bM
bonolo M's update13 Jun 2016, 10:28
Reviewer Update

Good day

I still have the same issue only chanel 100 playing like before , can i have this sorted out I have paid for this service that you are not providing .

I am so unhappy with your service multichoince

DStv (MultiChoice)
DStv (MultiChoice)'s reply14 Jun 2016, 08:48
Official

Dear Bonolo

We sorry to hear that you're still unable to view your subscription.

Both your services are active on our end, we have sent the signal to clear the E16 error message, please keep the decoder switched on.

Let us know if you still unable to view your subscription.

Regards

Elna

bM
bonolo M's update14 Jun 2016, 11:12
Reviewer Update

Hi Elna

Thank you my decoder (access) is now working after 14 days of struggle , Can I please have a refund for all 14 days for service that I paid for without being provided to me?

Your soonest responce will be appreciated .

Regards

DStv (MultiChoice)
DStv (MultiChoice)'s reply15 Jun 2016, 07:45
Official

Dear Bonolo,

We confirm that you have been responded to.

Thank you for your time and patience.

Kind regards

Dinah