Day light *******

My subscription was blocked because of a family package that I didn't know about then I went to a walk in centre they told me that they have sent the finance department an email concerning this after they charged me again 110 after I was sappoused to pay another 120 Multichoice is a day ******* because even now my subscription is blocked and I must pay money I'm not even aware of please assist I'm tired and immortionaly drained