1 reviews | Active since Feb 2013
Day light *******
<p>I've got 2 subscriptions with Multichoice, one compact, one premium. As my understanding that this is a pre-paid service, I paid for the compact for one month when I was in the apartment with the understating that the services will be disconnected when there's no payment as they've done i the past. I find out that and I quote "even though the service was suspended the subscription was never cancelled" !!!! What does that even mean? Please show me a contract where I signed up for this. It's a pre-paid service for a reason. Furthermore they tell me it's a grace period.... Grace period that I did not agree to???? Now they've suspended my paid premium because for this outstanding service that no one asked them to keep running.</p> <p> </p> <p>**************** at its best and their agents are just as useless. No one will give me a solution to this nonsense.</p> <p>Hellopeter needs to put minus ratings. I'm forced to give them a start when they do not deserve a zero</p> <p> </p>
Dear Millicent
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Millicent
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Millicent
We have checked on our records and there’s no communication received for the disconnection of service.
Please be informed that we offer a monthly fixed contract. For this reason, the account holder has to contact us for the disconnection of service. Upon this request, we will schedule for the service to disconnect on the next payment date.
In a case where you did not contact us to suspend / disconnect services , services will remains active . The account holder will be liable for the pro - rata balance owed as services get suspended due to non-payment after few days depending on the account status .
Currently both services ( DStv Compact & Premium) are active on your account.
Should you require further assistance , let us know.
Thank you
Girly
Best regards,
Good day Millicent
We have checked on our records and there’s no communication received for the disconnection of service.
Please be informed that we offer a monthly fixed contract. For this reason, the account holder has to contact us for the disconnection of service. Upon this request, we will schedule for the service to disconnect on the next payment date.
In a case where you did not contact us to suspend / disconnect services , services will remains active . The account holder will be liable for the pro - rata balance owed as services get suspended due to non-payment after few days depending on the account status .
Currently both services ( DStv Compact & Premium) are active on your account.
Should you require further assistance , let us know.
Thank you
Girly
Best regards,
When has this stopped being a pre-paid service? On whose authority have you continued to bill me for something you were to have disconnected?
What does "services have been suspended but the subscription is still active " mean? Why would I pay for something that is suspended?
Why have you disconnected the other months of no payment? Assumption was that you’ll do the same here? Why was it not done?
Your response is not helpful at all.
Your agent said "the service is suspended but the subscription continues”? Please explain what that means. And the other times you disconnected when I was not around, did you get a request from me or did you just do what common sense would dictate to anyone?
Lastly the other decoder is only active now after this post, you switched it off for nothing
When has this stopped being a pre-paid service? On whose authority have you continued to bill me for something you were to have disconnected?
What does "services have been suspended but the subscription is still active " mean? Why would I pay for something that is suspended?
Why have you disconnected the other months of no payment? Assumption was that you’ll do the same here? Why was it not done?
Your response is not helpful at all.
Your agent said "the service is suspended but the subscription continues”? Please explain what that means. And the other times you disconnected when I was not around, did you get a request from me or did you just do what common sense would dictate to anyone?
Lastly the other decoder is only active now after this post, you switched it off for nothing