Day Light *******

<p>I scheduled a down grade online for the 25th of December 2016, but this downgrade did not go trough. When I call the call centre they tell me that I never schedule anything, whats worse is that its not the first time I am having this problem, it seems like its a way for DSTV t cheat us of our hard earned money. Then they tell you that you can only downgrade on the 25th, which means I have to keep paying for an additional month when I am not even using the services. The agent put me on hold for half an hour until i ran out of airtime and nothing was doen, she said she is consulting with her supervisor. How can a consultation take more than 30 minutes? Smartcard No. ********** 663</p>