Day light *******

DSTV is cheating people of their hard earned money, yesterday our TV broke and therefore i cannot continue watching DSTV, i called Multichoice and i spoke to the lady by the name of Khensane , whom i think does not know what she's doing there, she contradicts herself, all i want is for Multichoice to cancel my subscription for now and once i get the TV issue resolved i will gladly activate the service. Why should i pay up until the 26th when i'm not even utilizing the service. she has arranged for a cancellation on the 26th? i asked her a question as to why is there a pro-rata when it suits them and if the customer requires it then it cannot be done. i want to be pro-rated up until the 7/04/15 and i will gladly pay this fee, and not for the whole month - she's given me this ref no: ***, which i think its totally nonsense and i need this to be resolved.