Day light *******

<p>I am very disappointed in the service of Dstv.I have contacted them coz my account was in arrears and they gave me a settlement amount.i ask them to de grade my package coz I can't afford the full package and they assured me it will be like that from the 1 July.For 3 days the account was still open on the full package after they suppose to change it.3 days later my services was disconnected and I phoned them from work and they assured me everything was still active it's just a small error but I can reset it from my phone.2 days later I phoned them to ask what seems to b the problem because the decoder is off again so the lady on the phone said my account is still in arrears and I should first pay the full premium of the new package before hand or else it can't be connected.i feel it's very unfair because my account was suspended for very long nd I left it like that but they expect me to make a full payment.If the consultants gave me the correct payment details I wouldn't have felt so bad.its actually very strange how dstv can just add instalments of whatever but they send out statements or emails to inform us on whats happening on the account</p>