CW
Carmen Walker-Campbell

1 reviews | Active since Jun 2020

11 Jul 2023, 11:50

Day light *******

They have a streaming package R699 for premium, but they are not set up to service it. You activate on line an pay realtime (not eft where you send proof of payment, immediate approval like when you do an on line order). Problem: next day cut off - for starters, call centre not equipped in knowledge about streaming, eventually they say no payment reflects, need to send proof of payment, only proof is approved notification and screen shot of account , not good enough, they want a statement, well you only get a statement once a month. They have my money and I have no service, they say they will escalate and people will call me - nothing, I have to call again, start at the beginning and get nothing. I have heard rumours that they are battling, with service like this, no wonder.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply11 Jul 2023, 11:57
Official
Hi Carmen, 
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team 

CW
Carmen Walker-Campbell's update14 Jul 2023, 06:41
Reviewer Update
Nobody attends to attends to anything, issue still not resolved nobody contacted me.