Day light *******

My mom's decor stopped working around late December, reported it around January as it was insured.Logged two cases as the 1st was closed with no resolution. On the 2nd case she was advised to visit the repair center between NKR or PMB (3 to 4 taxis as these are different towns far from where she stays) The replacement was not done she opted to purchasing a new decoder in the month of March and she is being charged for subscriptions for the past months while she advised the decoder was not working.

This is insane as the cases do show the faults were logged due to a faulty decoder, why charge subscriptions as if the service was being used? Ref *** Ref ***

Placed on hold over15min when doing case follow up this is crazy