Data package

I paid for compact and Internet package on the 29th of May 2024. Somehow my data wasn't loaded and so I called in to follow up. I was promised a resolution between 3 to 24hrs, till today I have not received what I have paid for. Every time I follow up, I am told that my case is being escalated/fast tracked. It's been 11 days now. Today I did my 4th follow up with a consultant who initially called to sell me a different package, it's so funny because I have not received data for my current package. She also escalated and asked me to call in for a follow up. When I called, another consultant advised me that I must hold whilst she speaks to her team leader, minutes later I was promised a call in 30 minutes... I'm still waiting for the call. I am being ****** and **** to. No interest in service. This is a crime, you cannot pay for services but nothing be rendered to you. Note that I had a similar issue in March 2024 and I had to call in almost daily. One of the calls, I was made to hold for 31 minutes and then the call was cut. Extremely poor service, customer abuse, crime and ******* towards customers!