Data disconnection
<p>Hi. In October 2016 I called the dstv call center and requested that they cancel my dstv mobile subscription. The lady assured me that it has been cancelled. To my surprise when I paid the amount kept on escalating. I have been contacted with the request to make a payment for my outstanding balance of which I am not aware of. When I checked with them they specified that it's my dstv mobile amount. To my surprise my decoders have been disconnected today. I have been communicating with them today but it seems like they have failed to resolve their problem. They insist I pay the billed amount which is in this case their fault. They are really not being fair and I need your help. Please help, I am being **********!</p>
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Replies (3)
DStv (MultiChoice)'s replyOfficial
06 Mar 2017, 14:11Dear Rotondwa
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
DStv (MultiChoice)'s reply06 Mar 2017, 14:11
Official
Dear Rotondwa
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
's updateReviewer Update
06 Mar 2017, 15:04Thank you for the feedback. They have reconnected it as we speak. Thanks Hello Peter for your assistance.
's update06 Mar 2017, 15:04
Reviewer Update
Thank you for the feedback. They have reconnected it as we speak. Thanks Hello Peter for your assistance.
DStv (MultiChoice)'s replyOfficial
06 Mar 2017, 16:25Dear Rotondwa Tshiila
Thank you for taking our call today.
We would like to take this opportunity and thank you for bringing your query to our attention.
As discussed, the mobile services have been cancelled.
We have manually adjusted the account for the amount that was charged for the DSTv mobile Drifta.
Your account is paid until the 31st March 2017.
Should you require further assistance, please do not hesitate to contact us.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply06 Mar 2017, 16:25
Official
Dear Rotondwa Tshiila
Thank you for taking our call today.
We would like to take this opportunity and thank you for bringing your query to our attention.
As discussed, the mobile services have been cancelled.
We have manually adjusted the account for the amount that was charged for the DSTv mobile Drifta.
Your account is paid until the 31st March 2017.
Should you require further assistance, please do not hesitate to contact us.
Kind regards
Lebogang
Best regards,