NM
Nokuthula M
1 reviews | Active since Sept 2015
05 May 2018, 14:08
DATA BAD SERVICE
Bad experience with the company. I had 2 dish with them, the other one was for my late mother. I call the last year to switch off the dish and other one was still active. Lil did I know they been double billing, they aways required me to pay more that what I had you and they could not assist me and when I call them they instead 9d assisting me they will treatin to disconnect my service. I WHEN TO ONE Of their walk in centres on the 29 of March I east London Vincent till today they did not come back to me. But they keep on billing me incorrect. I call in on the 19 of April and was told I did not request the other dish to be switched off and they could not trace it in their system. And promise to come back to me and till today. I MADE A PAYMENT ON THE 27 AND NOW my dish is switch of again they want me to pay for the other dish and they say they are still investigating. What must I do with this people my dish is switch of as we speak
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
06 May 2018, 07:20Dear Nokuthula
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 May 2018, 07:20
Official
Dear Nokuthula
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
06 May 2018, 10:47Good day Nokuthula
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We currently investigating your concerns with the relevant department for urgent resolution.
We will provide feedback by written or telephonic correspondence as soon as more information becomes available.
We have reconnected your service on the DStv Compact Package.
Once again, please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply06 May 2018, 10:47
Official
Good day Nokuthula
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We currently investigating your concerns with the relevant department for urgent resolution.
We will provide feedback by written or telephonic correspondence as soon as more information becomes available.
We have reconnected your service on the DStv Compact Package.
Once again, please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,