Data allocation when the account is fully paid bt no services are rendered

I have no idea if agents get the same training or we are being taken for a ride as paying customers,I recently paid the amount that was showing on the app and to my surprise data was not allocated for my 400.gb router due to insufficient amount paid however the second router 50 gb data was allocated,then I reach the live chat agent from Dsg(outsourcing company who gave the additional amount to pay and I paid it immediately and was promised data will be allocated in 24 hours,today when I check still no data is allocated,reached Live chat got hold of Nontando also from Dsg who reports to Kgaugelo Ramashala who is so *********** since I'm the one who had to explain the products as she was now saying m short with the recharge amount added yesterday while waiting for my monthly data to be allocated since I have fully paid,mind you recharge for data is only billed on the next invoice date as per business rule,she finally escalate after I have educated her now I have been waiting for Ramashala(TL to call me back for this bad service I mean why do I have to reach Dstv.to allocated my data I have paid for..This is such an inconvenience for paying customers to receive such service from a multi .billion company that renders services to multiple millions of customers ohh what a bad service.