1 reviews | Active since Oct 2010
Damn pathetic, shoddy service
You DONT ANSWER the JHB number and you DON'T ANSWER the Pretoria number! Are you going to REFUND me for the wasted time spent on trying to get someone to clear an E37-32 ERROR??? Can't use your USSD! Can't use your Self-Service! Can't get through to you because you've obviously made such a huge stuff-up that you are inundated by calls. When you upgrade your system, do you actually TEST??? You are so lucky that you do NOT have any competition in this country and we are forced to accept your shoddy service or go without it. It's not like we can simply move to another service provider because there aren't any. Please REFUND me for all my phone call costs to your useless call centre and fix my damn account so that I never have to call you again. Why can't I manage my account online, ALL OF A SUDDEN???
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please refer to your personal e mail address for more detail pertaining to your query.
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please refer to your personal e mail address for more detail pertaining to your query.
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert