#DAILY **********; HELL BOUND COMPANY

I have been a loyal customer for years and I was a victim of ***** this morning. After this complaint I am going to the ombudsman. On Saturday Morning 28 September 2019 @08.09 am I have received a SMS stating ”We’ve stopped your DSTV as you’ve not paid. To reconnect, pay R836.87.

I then for the first time when an download Messenger/Facebook to contact them. I told them that I will not pay for their mistakes because they had to Debit the account on the 23rd of each month as it was for years. Every month I pay for compact and extra view that comes out round about R599. They have then covered up there mistakes (by not debiting my account) by telling me that I have moved my payment date from the 23rd to the 31st, and that will cost me an extra R300. I have never shot myself in the foot like that as I have no extra money just to give away.

I have asked that they send me the proof that I have done so. They said they have found the recording and said that my wife has change the date, and I am still waiting for proof from an employee named “SAN”. I had no means of communication platform; as well as my wife with them since I have downloaded and liked there page on facebook. So how in Heavens name could I have requested this payment date to be changed. She was quiet ever since.

This morning I received a payment notification stating that they have taken R909 from my account not even the amount they said “R836.87”. I would like to tell management at DSTV that there code of ethics is very poor as they cannot keep their promises, as there is no leadership, accountability, responsibility… because of this I’m leaving DSTV as quite a few people I know that has done the same and reversing the money back into my account; but I am never going to leave this as is. I have to be a voice for the people that is being ********** on a daily basis. INCOMPETANT DILINQUINTS.