Daily Dstv disconnect with an up-to-date account issues

Dear DSTV Customer Service,

I am writing to formally lodge a complaint regarding the ongoing and unresolved issue with my mother's DSTV account. Despite the fact that her account is up-to-date with payments, we have been experiencing consistent and frustrating service interruptions since December 17, 2024. The service has been repeatedly disconnected, and we are forced to call your helpline every day to request reconnection. Unfortunately, the only response we receive from your consultants is an apology, with no permanent solution provided.

This situation is highly unacceptable, as we are unable to enjoy the services we have paid for, and we have been subjected to daily calls just to restore a service that should be functioning without issue. The lack of action and continuous disruption to our service is not only inconvenient but also demonstrates a lack of professionalism in addressing the matter in a timely and effective manner.

We respectfully request that this matter be escalated immediately and that a permanent resolution be implemented without further delay. It is our expectation that DSTV takes the necessary steps to ensure that we do not continue to face such disruptions, and that our service is restored and maintained consistently moving forward.

We look forward to a prompt response and an effective resolution to this ongoing problem.

Sincerely,

Maria Lulu Mahlanya *** or ***