NM
Noluthando M

1 reviews | Active since Sept 2013

03 Apr 2024, 18:19

Dad Service

such bad service in their call center. There is inconsistence no one knows what's happening. when you want to speak with their team leader you ae told that he or she is on break or lunch. I made a payment for my data /bill on the 1 April 2023 and up until now my data has not been loaded. When I first spoke to a person on WhatsApp on the 02 April 2024 I was told that it will take up to 3hours or 24 hours for my data to be loaded and now its the 03 April 2024 and my data is still not loaded . I then decided to call their call center. The second person that I spoke with today told me the same thing that again I must wait for 3hours to 24 hours again. I requested too speak to their team leader and I was told that they are busy and I must leave my details and they will call me back, guess what no one called me back . I called again now this evening and now I am being told a different story. The third person that I am talking with is now telling me that I have to wait for 48 hours before my data is loaded. like really

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Apr 2024, 18:21
Official
Hi Noluthando, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
NM
Noluthando M's update04 Apr 2024, 22:32
Reviewer Update
I still have no data and it’s 04 April 2024 yet I made my payment. How is this fair