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I took my faulty decoders to multichoice walkin centre in Randburg, received great service and decoders where replaced on the 4th October 2023 I was then advised I could take the explora ultra and pay a few rands more, no more than R800 with a price lock contract. This morning I turned on my TV and my subscription is suspended. I then did the self service portal where I was advised I should pay R1761. I've disputed this amount as it was not agreed when I signed up a new 24 month contract. They suspend the service before debit date and say I'm in arrears which is a big fat lie. I used to pay R769 every month with my extra view and pvr functions. I told them that the amount is not what I agreed to and should have a supervisor to call me, which never happened. I'm constantly telling them I did not agree to this and that my subscription was for R800 per month. I don't seem to get any luck with them and threatened to unplug the decoders and return it to their offices. Nothing has changed on my package deal except for the explora Ultra. I am so ****ed because they sell you on the product but overcharge me for double the amount. Another agent said yesterday I should pay R700 but today another agent says I should pay R1761. I keep telling them it does not make sense but seem to fall on deaf ears.