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I am so so disappointed with your pathetic service I have been calling DStv almost everyday explain myself to different agents and team leaders everyone is promising to call me back but nobody come back to me

My DStv was upgraded without my consent and now you charged me a prorate fee of 208 on the other hand I was told that my monthly subscription fee will be 543 to my surprise this month you debited my account R773.00 when I call your call centre they keep on putting me on hold for hours…. 3 weeks are go I received a phone call from one your there that person told me he will listen to the call recording and come back to me he never did everybody there keep saying the same thing I want my refund am sick and tired of calling your call centre and explain myself to people who can even assist. Even now am on call they placed me on hold since 4 o’clock now is 4:30 I have been holding for nothing