PD
Paddy D
1 reviews | Active since Jan 2013
23 Aug 2015, 07:40
Cutting service
My husband passed away in June 2015 and since then I have submitted all the documentation Multichoice have requested from me to change the account into my name and change the debit order details.<br> I have done EFT's twice (on their request), the latest being on 18/08/2015. Proof of payment was sent through (again) and this morning I wake up to the message \Your account is in arrears"...<br> I send a sms to inquire as to what my account balance is - reply: DStv: Your account balance is R951.45. R0 is immediately payable. R951.45 is due on 2/9. To pay at PnP"
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Replies (1)
DStv (MultiChoice)'s replyOfficial
03 Sept 2015, 10:25Hello Dye,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Our records indicate that your change of ownership was done and your service is active on your customer number is ***5 Mrs PI Dye. Please let us know if there is anything else that we could be off assistance to you, please make use of our other communication mediums below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Our records indicate that your change of ownership was done and your service is active on your customer number is ***5 Mrs PI Dye. Please let us know if there is anything else that we could be off assistance to you, please make use of our other communication mediums below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Best regards,
DStv (MultiChoice)'s reply03 Sept 2015, 10:25
Official
Hello Dye,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Our records indicate that your change of ownership was done and your service is active on your customer number is ***5 Mrs PI Dye. Please let us know if there is anything else that we could be off assistance to you, please make use of our other communication mediums below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Our records indicate that your change of ownership was done and your service is active on your customer number is ***5 Mrs PI Dye. Please let us know if there is anything else that we could be off assistance to you, please make use of our other communication mediums below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Best regards,