1 reviews | Active since Apr 2015
Cut off yet once again
This is now the second time in about 2 months that you guys have stuffed up my account!!!! I was on family package, paid up to date, and wanted to upgrade to Premiun to watch the rugby....I made payment and phoned the contact centre....They have now completly cut my signal!!!AGAIN!!!!!, so guess what, no rugby!!!! I have now paid to watch a white frwaken block float accross my screen AGAIN!!!!!! Your call centre is pathetic, the people there have no clue as to what they are doing, and promise to phone you back within 30 mins, guess what, they never do!!!<br> <br> I am now past sick of this, I want the money I paid back, in the same manner I paid you.....NOW!!!!!!<br> I am not paying to watch a white block!!!<br> Never in my life would I have imagined a company of your size stuffing up my acount in the same manner twice in 2 months!!!<br> <br> I want this fixed today, money in my account TODAY!!!!!<br> <br>
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have called your mobile number inorder to assist with the billing on the account unfortunately it was switched off. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have called your mobile number inorder to assist with the billing on the account unfortunately it was switched off. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile