JU
Jacques U
1 reviews | Active since Nov 2013
11 Apr 2015, 07:34
cut off twice and every time have to pay
I upgraded to premium, after that cut off twice. every time I call I have to pay money. Every time it cost me phone calls. I expect DSTV to to reimburse me and to compensate me for time lost, phone calls and Raising my mood. This is not expectable!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
11 Apr 2015, 13:38Hello overbergsound,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Thank you for taking the time to point out our service failings and your suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Thank you for taking the time to point out our service failings and your suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply11 Apr 2015, 13:38
Official
Hello overbergsound,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Thank you for taking the time to point out our service failings and your suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Thank you for taking the time to point out our service failings and your suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert