ZL
Zodwa L

1 reviews | Active since Mar 2015

13 Mar 2015, 09:52

CUT OFF OVER R15 SUBSCRIPTION FEE DISPUTE

I was on annual subscription at DSTV Multichoice which would have ended at the end of February 2015. I decided to pay R700 at the end of February with the intention to go back to MultiChoice office and start a new annual subscription from end of March 2015 - year 2016.<br> <br> MultiChoice decided to cut me off on 04 March 2015 and when I disputed via call centre, I was reconnected and told that my account was in credit by R35. After two days, Multichoice cut me off again. I called and disputed and was told I now owe R15 due to a connection fee I had to pay for R50. I disputed this, asking them how I can pay a reconenction fee when I over-paid a subscription at the end of February. I was reconnected again and told the matter would be resolved and that my balance was in credit for R35. This morning guess what? I was disconnected again! <br> <br> Multi-Choice, you need to come right! Stop bullying loyal customers just because you monopolize the industry. You bul**** me over R15 and have lost annual subscriptions going forward into the future. Was it worth it? But then I dont expect you to blink an eye, because just like Eskom, you are a monopoly. <br> <br> Thank you

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Mar 2015, 14:28
Official
Hello zlengisi,

According to our records you have been assisted and the billing on your account explained and adjusted.

Please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.

Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.

Regards
Rupert