CUT OFF ISSUES WITHIN 6 HOURS

Greetings,i truly would like to know how DSTV functions in terms of the cut off due to non-payment.My payment date is 27th (which i have been trying for 2 years to change to the 1st)and i got the mail on my TV on the 27th around 10am as i was at work in intended to pay when i do get to town around 6-7pm. Around 4:30pm i get a call from people at home that the TV has been disconnected.Much to my biggest surprise i call the helpline hoping for an explanation;and the agent i spoke to named NATASHA she said she doesnt control the messages,she has no idea why i was cut off,she will only escalate the problem but i have to pay +re-connection fee to be reconnected otherwise it will remain cut off.How is it i get a message to pay and 6 hours later i am disconnected and now they demand the re-connection fee.How is it they don't know why or how i was reconnected.I have never missed a payment,is this the new grace period?So i was told someone will call me and no-one did ,i got to town and paid the account.I am truly disappointed in the lack of customer care by DSTV ,how is it their agents can reconnect me if i am new but cannot give me 2 to 3 days from my payment date grace period??For 2 years i tried calling and telling them I only get paid(SALARY) last day of the month and can only pay the 1st but i was told because i opened the account on the 27th that will be my date so every month i had to borrow /make sure i have my subscription so i don't get cut off .I have to visit DSTV offices to change that ,for me due to my location i have to travel 105kms to change a date??Truly feels like OpenView is better that DSTV i pay R650++ for people that cant even reconnect me and tell me to at least pay within 48-72hrs and it was a Friday they wouldn't be bothered if i am near shops or not