Cut off even though proof of payment supp****

Item: DStv (MultiChoice)
Rating: 2
Author: Shamus H

In July 2015 my service was cut off although paid on time. I phoned and after a few days I was reconnected.. On the 24th August again cut off and they requested proof of payment which I emailed to them. Have again today ( 29th August) been cut off. Again phoned and they requested proof of payment which I have again sent via email. What is going on. Disgusting service. My account details have not altered for more than a year.

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Replies (1)

DStv (MultiChoice)'s replyOfficial

04 Sept 2015, 12:23

Hello ORTHOSIS,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

DStv (MultiChoice)'s reply04 Sept 2015, 12:23

Official