Cut off 4 times in one month

The account was paid and a call was placed to have the DSTV reconnected. A week later we get cut off again and after a 2 hour conversation on the phone they agree the problem is on their side and then it takes 2 days and another phone call to be reactivated. then a week later the same problem happens so another phone call to the accounts department later they are apologizing and promising that we will not have to pay re-connection fees or disconnection fees and then we are reconnected once again, and have confirmed at this point that we are paid in full and in advance and will only need to pay again in a month and a half time. This is all over a 2 week period. 5 days after the last phone call promising that the problem has been rectified.....we have been cut off again. Maybe its time for Top TV and an independent TV recorder because this is useless...