cut off 4 times in 10 days-account is paid in full

Hello<br> I urge someone to help us ....finally help us as this is now ridiculous.<br> <br> My husband paid for our annual dstv subscription (paid R8539) on 25th April and now, for the 4th time in 10 days, we have been blocked. My husband and I have phoned 3 times and spent forever on the phone with your staff....each time promised that it will not happen again and that the problem is solved. I feel personally betrayed and disgusted now that we have been blocked again.<br> <br> We pay a ridiculous amount of money for this service and to be blocked 4 times in 10 days after having had 3 conversations with your staff...and that this happened last year to us too!!!! You should be deeply embarrassed. Don't offer the annual payment option if you clearly cannot handle it.<br> <br> I need clarity that will be sorted out once and for all and I would like to know what measures you are putting in place to avoid this next year.