Cut off 3x in 13 days. Paid account on due date

Loyal customer with no history of missed payments. Payments always done EFT way without a mishap. <br> 31 January 2015 I paid amount due. 2 Feb my service was disconnected for non payment. I phoned. Explained bill was paid. Was told it was not reflecting but re-connected me. <br> 5 Feb my service was disconnected 2nd time. I only found this out on the 9th Feb cos I was away from home. 10 Feb I called Multichoice. Told to email proof of payment . I did that. I also attached a ref number from the bank saying EFT for payment on 31 Jan went thru. Also sent proof of payment. Asked for something in writing letting me know that my account is now in order and a credit for days that my PVR was disconnected. And asked for confirmation that a reconnection fee(s) will not be charged. Multi choice reconnected my service and responded to my email by emailing a system case number *** (10 Feb.) Service reconnected.<br> This morning disconnected a 3rd time. I called again. Payment still not reflected. Was told to email proof of payment. Was told that there are funds \lying"there still be allocated to accounts. One could be my payment! I am furious. What a waste of my time ! """