Cut my services even though account is piad up

Multichoice cut my services even through I am paid up before the due date. Payment date is by the 4th of each month. I paid on 29 July so there is no way they can say it was late. When I phoned the call centre they told me to hold while they sort it out. I eventually hung up after holding for about 20 minutes. I phoned back and they told me again they would sort it out and left me holding for another 20 minutes. I has now been another 3 days and I still do not have DSTV. I phoned the call centre again this evening and they said they would activate the services. I said they must also refund me they portion of the month that I have not had DSTV. The agent said she would get back to me and I eventually hung up after 5 minutes of waiting. I also sent Multichoice and email with my proof of payments as well as submitting a query on the site and to date no-one has bothered to contact me or resolve my access. Hopefully the Hello Peter site may help me to get some service. Sincerely, James