1 reviews | Active since Apr 2011
CUT MY SERVICES BUT PAYMENTS UP TO DAY??
My DSTV Service was cut and Multichoice can connect and disconnect services as they wish. My did payments every month and according to Multichoice I did not pay December but did payment R800.00 01/12/2015 and another payment 30/12/02015 R876.14 28 January 2016 Payment R800.00 11 March 2016R1656.83 and again 16 March 2016 R179.84 Now they say I have to pay another R890.00 payment before they reconnect my services. How ridiculous can Multichoice be. Accounts just put the phone down and just say you need to pay before we reconnect the services How can you pay R4312.81 in 4 months and expect another R890.00 payment this will total payments in 4 months to R5202.81 divided into 4 months R1300.00 payment per month for DSTV.<br> I thought the payment for DSTV per month is R699.00??? this is now double the expected payment as per agreement. I will also take this up with the ONBUTSMAN. G
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants that explained the billing on your account and advised on the amount to pay to bring your account to the correct balance.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants that explained the billing on your account and advised on the amount to pay to bring your account to the correct balance.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert