RB
Rebeckha B
1 reviews | Active since Jan 2012
27 Jul 2020, 18:55
Cut my DSTV again worst service provider
Again my DSTV has been cut. This is the worst I've ever been treated in my life, being a multi choice customer from 2008. Ive made more than 20 calls and spoke to someone on the 22nd of July 2020 for 25mins and still this nonsense because the customer service agents are ***********!!!!
I was told that the service will not be cut because of just changing my debit date, ***** and absolute nonsense.
I will contact the ombudsman regarding this. I am tired of being treated this way!!!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
27 Jul 2020, 19:07Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply27 Jul 2020, 19:07
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
RB
Rebeckha B's updateReviewer Update
28 Jul 2020, 08:58I called Dstv now held on for 15mins to be told we will not reconnect your service.
What the hell is going on. I was told my account would be monitored and service not cut off because this was no fault of mine but the *********** people that assistant me
I am so unhappy and embarrassed to have been a customer for years.
What pathetic service.
I'll be writing to the ombudsman about this. I was told on the 22nd July by a female that she would monitor my account and ensure that I do not suffer as a customer because of incorrect information I received in the first place!
***** and the worst experience ever in my life.
I will be writing to the consumer ombudsman
What the hell is going on. I was told my account would be monitored and service not cut off because this was no fault of mine but the *********** people that assistant me
I am so unhappy and embarrassed to have been a customer for years.
What pathetic service.
I'll be writing to the ombudsman about this. I was told on the 22nd July by a female that she would monitor my account and ensure that I do not suffer as a customer because of incorrect information I received in the first place!
***** and the worst experience ever in my life.
I will be writing to the consumer ombudsman
RB
Rebeckha B's update28 Jul 2020, 08:58
Reviewer Update
I called Dstv now held on for 15mins to be told we will not reconnect your service.
What the hell is going on. I was told my account would be monitored and service not cut off because this was no fault of mine but the *********** people that assistant me
I am so unhappy and embarrassed to have been a customer for years.
What pathetic service.
I'll be writing to the ombudsman about this. I was told on the 22nd July by a female that she would monitor my account and ensure that I do not suffer as a customer because of incorrect information I received in the first place!
***** and the worst experience ever in my life.
I will be writing to the consumer ombudsman
What the hell is going on. I was told my account would be monitored and service not cut off because this was no fault of mine but the *********** people that assistant me
I am so unhappy and embarrassed to have been a customer for years.
What pathetic service.
I'll be writing to the ombudsman about this. I was told on the 22nd July by a female that she would monitor my account and ensure that I do not suffer as a customer because of incorrect information I received in the first place!
***** and the worst experience ever in my life.
I will be writing to the consumer ombudsman