CUSTOMERS SUFFER FOR DSTV INCOMPENT AGENTS

It is a pity that there is no option for ZERO stars.On the 28th of November I spoke to one of the agents on live chat I asked them to change my payment date from the 25th to the 5th of every month. The agent advised that I could not as it was already past my payment date and that the full amount had to be paid immediately. She advised me that if I paid R730 immediately I would only be required to make another payment on the 5th of January. I paid the R730 on the same day. To my surprise on the 5th of December (7 days later) I was asked to pay another 500 odd Rands or my account would be suspended. I called them and advised that their agent gave me the wrong information but they REFUSE to listen to me. DSTV you have the text messages from when I was chatting with your agent you know that she advised me incorrectly yet u still suspended my viewing in December when all my kids are home after I paid my full monthly subscription.