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anita.mayes anita.mayes

1 reviews | Active since Jun 2016

01 Jun 2016, 07:30

Customers made to pay for Incompetence of DSTV

<p>DSTV has suspended my service 3 times in the last week due to an administration error on their side. I have called the call centre twice both times the agent apologizes and says the error was on their side. Every time I have called in I have requested to speak to a manager and I have been told that a manager will call me back. I am still waiting and now they have suspended my service again. I have never experienced such poor customer service from such a big corporation before. I am cancelling my subscription and I will make sure I tell all my family and friends how DSTV conducts business and the manner in which they deal with their loyal clients!! VERY UNPROFESSIONAL!! DISAPPOINTED CLIENT!! </p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Jun 2016, 08:02
Official

Good day Anita

Thank you for bring this matter to our attention.

We had a look on your account and adjusted the billing on your account. Your service has been activated on the DStv Easy View package.

Regards

Rupert