Customers have to beg to be a customer!!!

I have to lick your @ss to upgrade me so I can pay you more!!!??? ***???<br> <br> I'm being billed for the subsequent upgrade but haven't received my Explorer decoder. I've been trying to get my new decoder since 12 Dec 2015. Three ref numbers later and still no call from you as promised. I actually demanded to speak to a manager the last time and a call center supervisor still passes the buck to the \outbound"department!!!! Is this how you motivate customer to upgrade? Is this you attitude knowing that Netflix is hitting the SA market?<br> <br> Please get a manager (or someone competent enough to resolve my issue) to make contact with me"