HM
Heloise M
1 reviews | Active since May 2018
25 Nov 2019, 12:30
Customers are responsible for quality of service.
Seldom do you come across a company that cares so little about the quality of their service, or the customer satisfaction of their clients.
They are not responsible for a single factor that influences their services, it is either "The Weather's" fault or it is your equipment's fault. When you call their call centre all you hear is "You (client) have to - reboot, come in, reconnect cables, get an installer to fix your equipment or buy new equipment". Never do you hear we (Multichoice) will.....!
They do not deserve to be in business anymore and one can understand why they have lost so many customers.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
25 Nov 2019, 13:02Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply25 Nov 2019, 13:02
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
HM
Heloise M's updateReviewer Update
25 Nov 2019, 15:38That is correct except the person was not send to fix the problem the person was sent to proof that the fault is my equipment and not a result of Multichoice's inability to consistently deliver the channels that they charge for. If the problem was the equipment, the equipment will not work sometimes and other times not.
If there is something wrong with my equipment I can replace it myself, I do not need Multichoice to do that for me.
This is just another example of your poor customer service. You think you can get customers not to demand the product that you charge them for by putting them in your POOR SERVICE BUDGET.
Your customers do not need your charity, they need you to deliver what you sell.
If there is something wrong with my equipment I can replace it myself, I do not need Multichoice to do that for me.
This is just another example of your poor customer service. You think you can get customers not to demand the product that you charge them for by putting them in your POOR SERVICE BUDGET.
Your customers do not need your charity, they need you to deliver what you sell.
HM
Heloise M's update25 Nov 2019, 15:38
Reviewer Update
That is correct except the person was not send to fix the problem the person was sent to proof that the fault is my equipment and not a result of Multichoice's inability to consistently deliver the channels that they charge for. If the problem was the equipment, the equipment will not work sometimes and other times not.
If there is something wrong with my equipment I can replace it myself, I do not need Multichoice to do that for me.
This is just another example of your poor customer service. You think you can get customers not to demand the product that you charge them for by putting them in your POOR SERVICE BUDGET.
Your customers do not need your charity, they need you to deliver what you sell.
If there is something wrong with my equipment I can replace it myself, I do not need Multichoice to do that for me.
This is just another example of your poor customer service. You think you can get customers not to demand the product that you charge them for by putting them in your POOR SERVICE BUDGET.
Your customers do not need your charity, they need you to deliver what you sell.