CS
Charles S

1 reviews | Active since May 2011

06 Oct 2016, 10:23

Customers are an interference to our business

<p>My problem started whilst I was in intensive care in hospital after suffering a strokeand missed a payment. When my son went to pay they charge reconnection fees and he queried this was told "your father should have notified us prior to his going into hospital". This month I have been trying to get the bank details for DSTV so that I can pay. I can't driv e after my stroke but the cal centre just cuts you off after a message " we are experiencing large call volumes and the *120*68584 just says that this system is not operational. I guss this is another way for them to collect reconnection fes.</p> <p>Fibre optics is coming and then there will e an altrnative to DSTV and I wonder how many of us will cancel our subscriptions</p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Oct 2016, 10:58
Official

Dear Charles

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

MultiChoice Team