Customer taken for a ride

I was a client of dstv since 2012 till Feb 2025. Along the way I chose the price lock on a 24 months contract. In Feb 2025 It happens I called dstv to check on my price lock how far it is. To my surprise I was told it's on a second month of a new contract without even notifying me. Then I requested for my subscription to be canceled. The following month the debit order went off and also with the following months. All this time I had to reverse till today. Called again today to get some answers and resolution. I was kept on hold while waiting for a manager at retention until the call cuts.