Customer services useless

It is no wonder these people lose customers at the rate they do. We stopped our connection on 2 September 2022 and were trying data connections, but it worked out the same amount as DSTV premium, so we decided to reconnect DSTV. We phoned and the person told us that as soon as the amount was paid, we will be reconnected within a few minutes. We paid on Monday, 19 October but almost 2 hours 30 minutes later, it was still not working, so we had to phone them again. So it seemed some things like PVR etcetera was not resetted, which they did...... or so we thought. So now on Htursday 29 Octobet, it is still not working on catch-up, which I know is not my decoder as they are trying to convince me, but the first guy I spoke to tonight, ******ed it up so completely, that everything was then GONE, where the only problem was catch-up. When I asked his name, he stopped the call and I had to call again, which THEY DON'T understand upset anybody because instead of help you and fixing your problem, they use up all your airtime and it actually is worse afterwards. WHERE are the people who can actually fix it without telling you to reset it to factory setting, which means you even lose your recordings and if catch-up is still ******ed, you won't even have the recordings, WHAT ARE WE PAYING FOR?? And your branch in eMalahleni is even more useless!! Instead of paying you all this monthly fee with no catch-up, I can just as well use the money for data and go to netflix or some other streaming service! AND the money to buy a new decoder as the first guy insinuated, will pay for a lot of data!!