Customer Services up to ****

[12/11, 12:20] Dstv: Good day, you are chatting to Noko. How can i assist you😊? [12/11, 12:21] Renette: Hi Noko how are you [12/11, 12:21] Dstv: I am good thanks how are you? [12/11, 12:22] Renette: I would like to find if I down grade my package today will you br able to reconnect my services until the 15th of November [12/11, 12:22] Renette: Please [12/11, 12:23] Renette: *** Renette Coetzee 10 savannah villas elspark freeway park *** *** [12/11, 12:23] Dstv: If payment is done, then you will be connected [12/11, 12:23] Renette: You are not answering my question [12/11, 12:24] Dstv: You want to downgrade to which package? [12/11, 12:24] Renette: What package is there [12/11, 12:25] Renette: I am still waiting for a supervisor or Manager to call me bacj [12/11, 12:25] Renette: *back [12/11, 12:25] Dstv: DStv Premium R879 Dstv Compact Plus R579 DStv Compact R449 DStv Family R319 DStv Access R129 DStv EasyView R29 [12/11, 12:25] Dstv: Those are the packages we have [12/11, 12:26] Renette: So if I downgradr to the compact will you be able to assist me today to reactived my account [12/11, 12:28] Renette: ? [12/11, 12:28] Dstv: You are on price lock so if you want to downgrade you will have to pay the R180 cancellation fee first as a downgrade is regarded as cancellation [12/11, 12:28] Dstv: Once payment is made services can be downgraded [12/11, 12:29] Renette: All you can talk about is payment please get someone higher to talk to me [12/11, 12:29] Renette: ? [12/11, 12:30] Dstv: If payment is not made then we will not assist you with your account [12/11, 12:30] Dstv: Do you need anything else? [12/11, 12:31] Renette: YES GET A MANAGER TO CALL ME NOT A CONSULTANT THAT CAN'T DO HIS WORK [12/11, 12:31] Renette: I WILL PUT THIS CHAT ON HELLO PETER YOU ARE VERY RUDE!!!!! [12/11, 12:32] Dstv: You can call us on *** or *** and reguest to speak to the manager [12/11, 12:32] Dstv: Do you need anything else? [12/11, 12:32] Renette: NO YOU CAN CALL ME!!!! I AM LOGGING A COMPLAINT ON HELLO PETER NOE [12/11, 12:32] Renette: NOW [12/11, 12:33] Dstv: On this platform we only assist via chat so unfortunately i cannot call you [12/11, 12:33] Renette: Wel do something

Need a Manager to call me back ASAP today still