Customer services did not fix my account

Item: DStv (MultiChoice)
Rating: 2
Author: Tinyiko M

I spoke to customers services from dstv on Sunday about my account reflecting double of what I'm supposed to be paying, the lady checked it and confirmed then said it was billed twice and she will correct it. As soon as we finished talking I paid via Cellphone Banking and thought all is well as I was not cut off. Today I wake up to find my services cut even though I paid.

Helpful (0)

Replies (1)

DStv (MultiChoice)'s replyOfficial

23 Sept 2015, 10:04

Hello Tinyikosm,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

DStv (MultiChoice)'s reply23 Sept 2015, 10:04

Official